Refund policy

REFUND AND RETURN POLICY

Your rights
This Refund Policy does not limit or exclude any rights you may have under applicable Canadian or Quebec consumer protection laws, including any legal warranty that applies to your purchase. Where this policy conflicts with those laws, the law applies.

Change-of-mind returns
If you change your mind about a purchase, or ordered the wrong item, you may request a return within 30 days after your order is delivered.

To be eligible for a change-of-mind return, the item must be:
- Unused, clean and undamaged
- Free of pet hair and odour
- Returned in its original packaging, with all original packaging, parts and accessories intact

How to start a change-of-mind return
All returns must be requested before anything is sent back. Email us at support.shynqor@gmail.com with your order number and the item(s) you would like to return.

Each return is reviewed and approved individually for the specific order. If your return is approved, we will send you return instructions and the return address for that order. Please use only the address provided for your approved return, and do not reuse an address from a previous return. Items sent back without an approved return request may not be accepted.

Return shipping
For approved change-of-mind returns, the customer is responsible for return shipping costs, and the original shipping charges are not refundable. Return shipping costs depend on the return destination provided in your return instructions, so please review them before sending your item.

These charges are not automatically applied to damaged, defective, incorrect or missing items, or to other problems for which SHYNQOR is responsible. See the section below.

Damaged, defective, incorrect or missing items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, or if something is missing from your order, contact us promptly after delivery at support.shynqor@gmail.com with:
- Your order number
- A short description of the issue
- Clear photos or a video of the item and packaging, where reasonably possible

Contacting us promptly helps us review and resolve your issue as quickly as possible.

Please do not return damaged, defective, incorrect or missing-item products unless we specifically ask you to. In many cases, we may be able to resolve the issue without a physical return.

After reviewing your request, we will work with you on an appropriate solution, such as a replacement, reshipment or refund, in accordance with applicable consumer protection laws.

Change-of-mind return eligibility
Used, damaged, incomplete or otherwise ineligible products may not qualify for a change-of-mind return. Each request is reviewed individually.

Gift cards and items explicitly marked as final sale cannot be returned for change-of-mind reasons.

These limits apply to change-of-mind returns only. They do not affect your rights if an item is damaged, defective, incorrect, missing or does not conform to its description, or any other rights you may have under applicable consumer protection laws.

Sale items
Items purchased on sale may be returned for change-of-mind reasons under the conditions above, unless they are marked as final sale. Final-sale restrictions apply to change-of-mind returns only and do not affect your rights for damaged, defective, incorrect or non-conforming items.

Exchanges
We do not offer direct exchanges. If you would like a different item, colour or size, please request a return for the original item and place a new order for the item you want.

Order cancellations
If you need to cancel your order, contact us as soon as possible at support.shynqor@gmail.com with your order number. We can usually cancel orders that have not yet been processed for shipping. Once fulfillment has begun, we may not be able to cancel your order. In that case, you may request a return once it arrives, under this policy.

Delayed or lost packages
For questions about delivery times, delayed shipments or packages that may be lost, please see our Shipping Policy: https://shynqor.ca/policies/shipping-policy

Refunds
For change-of-mind returns, we will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.

For damaged, defective, incorrect or missing items, we will let you know the outcome once we have reviewed your request. A physical return may not be required.

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.

There is no restocking fee.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support.shynqor@gmail.com.

Contact us
Questions about returns or refunds? Email support.shynqor@gmail.com. We aim to respond within 1–2 business days.